How to change your bank and personal banking problems in the UK

This month UK banks introduced a new '7 day switching' (seven working days) guaranteed service which means you can now change banks in a similar way to switching electricity or gas suppliers. All of your direct debits are automatically switched and payments redirected for 13 months. If anything goes wrong the bank will refund any charges. How does it work in practice?

GLC's Principal Solicitor, Mike Dailly joined BBC's Money Box Live's panel in London to discuss switching personal current accounts, along with problems with personal current accounts, unauthorised payments, bank charges, overdrafts, ethical current accounts, joint accounts, PPI, packaged bank accounts and CPP products. Also on the panel were Craig Donaldson, CEO of Metro Bank, and Emma Cocksedge, Senior Product Manager with First Direct. You can listen to the show again on the BBC's iPlayer here.

How to change your bank and personal banking problems in the UK